Mumbai: A recent report on Education level of Gig Delivery workers released by Borzo (erstwhile WeFast), a global same-day delivery platform titled ‘Understanding the Life of Gig Delivery Partners’ revealed that approx 94% of gig delivery workers are literate, out of which 21.55% is 10th Pass, 38.8% of gig workers are 12th pass, 29.7% are graduates, 4% have a masters degree.
The gig economy has emerged as a game-changer in the world of work. Gig delivery workers play a prominent role in the economy, ensuring seamless delivery of goods across categories for various tech-enabled businesses. India’s growing network of gig delivery workers is estimated to be around 7.7 million and will increase to 23.5 million by 2029-30.
Bachelor of Commerce (Bcom), Bachelor of Arts (BA) and Bachelor of Science (BSc) are the top 3 most popular graduation degrees pursued by the gig delivery partners. The survey also revealed that some of the gig workers are currently pursuing master’s degrees such as Masters of Commerce (MCom), Masters of Arts (MA) and MBA. Courses such as Masters of Science (M.Sc) and Masters of Computer Application (MCA) also had takers.
Interestingly, Industrial Training Institute (ITI) by the Ministry of skill development and entrepreneurship has also seen participation in its courses from the gig delivery partners.
Other courses include Animation, Bpharmacy, Bachelor of Computer Application (BCA), Bachelor of Mass Media(BMM), and Mass communication, as well as partners who are currently pursuing a course or have left the course mid-way.
The Top 10 Popular Education courses amongst Gig Delivery workers are
- Bcom – Bachelor of Commerce 25.51%
- BA – Bachelor of Arts 18.83%
- BSc – Bachelor of Science7.96%
- Diploma Course 4.53%
- BTech – Bachelor of Technology (engineering)3.59%
- BBA – Bachelor of Business Administration2.91%
- MA – Master of Arts 1.79%
- ITI courses – Industrial Training Institute (Ministry of skill development and entrepreneurship) 1.71%
- MCOM – Masters of Commerce 1.54%
- MBA – Masters of Business Administration 1.54%
Speaking about the survey and its significance, Mr. Eugene Panfilov, General Manager, Borzo, India, shared, “India is known for its multiculturalism and rich diversity. India’s gig economy in the delivery profession has drastically changed with the entry and scale of multiple players. There is a need for deeper understanding of this profession that can help solve various pain points.”
Mr. Eugene Panfilov added that, as Borzo expands its operations in India, they recognise the importance of embracing the country’s rich multiculturalism and diversity. Borzo’s group of riders
bring diverse culture and add immense value to the organisation. With a region-focused approach, they are tailoring their marketing strategies accordingly. Language preference is a key consideration in this regard and they are working to provide support to their gig delivery partners that make communication easier for them.
Borzo is a global delivery service that enables intra-city delivery for businesses. Borzo uses highly advanced algorithms to enable affordable, fast and precise delivery for the mass market. These algorithms optimise numerous parallel deliveries taking into account the geographical routes, packages’ contents, couriers and more to ensure the feasibility of the same day deliveries.
In the present day, Borzo has expanded to 9 international markets namely India, Brazil, Mexico, The Philippines, Indonesia, Malaysia and Turkey, to name a few and continues to expand rapidly. It is used by over 2 million customers ranging from individuals to enterprises with the main focus on Small and medium-sized enterprises or SMEs. Over 3 million couriers perform more than 2 million deliveries a month through Borzo. Its aim is to push to the next level and become a truly global company.
In India, Borzo serves 14 Indian cities- Mumbai, Delhi/NCR, Bengaluru, Hyderabad, Ahmedabad, Chennai, Kolkata, Pune, Surat, Jaipur, Goa, Indore, Bhopal and Chandigarh. Borzo plans to expand in more cities in 2023. Deliveries range from on-demand to same-day and can be performed fast and precisely, serving all the pin codes of a particular city for a competitive price.